Day 32 - One Month In
I cancelled my subscription to Sky this evening and will soon be losing 400 channels that I no longer watch. I had to give 30 days notice so it'll go off (and the direct debits cease) early in February though I believe there will still be a spattering of free channels remaining. Still, I'll be £240 a year better off which can only be a good thing.
The customer advisor at Sky seemed particularly confused with my cancellation request. I don't know if it's his job to talk me out of canceling or whether he was simply confused by it but either way it made for a mildly interesting phone call. I expected him to ask why and try offering me reduced subscription for a limited period but I don't think my answers fitted neatly into any answer boxes he needed to fill.
A number of times he asked if I was really sure I wanted to do this. Don't I watch anything from xyz (long list of channels)?! I had a feeling he was looking at a list of channels I used to watch, as reported to him by the Spy-box (satellite decoder) connected to the phone line. I explained that I didn't any more, that I'd turned it off a month ago and found life to be much improved.
But surely I'm interested in the music channels and how about the movies and sports.... No on all fronts.
How about anyone else in the house, don't they like to watch Sky programmes... I explained that's not a problem as my girlfriend watches the odd soap when she's here and they're terrestrial channels (ie. free).
I kept saying that I want to save £240 a year and I've no interest in telly any more.. it's mindless and dull. He then went on to explain how he likes to relax with a few hours... doesn't watch it much but it's nice to have it there with all of Sky's exciting progra..... Thanks but no thanks!
I asked him if cancellations are unusual and he said that normally people only cancel when they're going abroad or their decoder has packed up. But, no, they don't just cancel like this. I explained I'd had an epiphany and no longer need television to fill my life.... to be blunt, there's far better things to do than be slumped infront of a television all night. He didn't ask any further questions or try to convince me of the error of my ways, thanked me for my call and advised a letter will be in the post. I expect I'll be contacted by a "customer quality control executive" in the near future to convince me I've made a mistake.
bizarrely, I've started staring vacantly at the blank tv screen again in some kind of day dream until I snap out of it and realise what I'm doing. It's tricky to beat some habits but on this occasion the problem is solved, I've just spent 3 hours a the pub with some friends. Much better than a night with the telly.
The customer advisor at Sky seemed particularly confused with my cancellation request. I don't know if it's his job to talk me out of canceling or whether he was simply confused by it but either way it made for a mildly interesting phone call. I expected him to ask why and try offering me reduced subscription for a limited period but I don't think my answers fitted neatly into any answer boxes he needed to fill.
A number of times he asked if I was really sure I wanted to do this. Don't I watch anything from xyz (long list of channels)?! I had a feeling he was looking at a list of channels I used to watch, as reported to him by the Spy-box (satellite decoder) connected to the phone line. I explained that I didn't any more, that I'd turned it off a month ago and found life to be much improved.
But surely I'm interested in the music channels and how about the movies and sports.... No on all fronts.
How about anyone else in the house, don't they like to watch Sky programmes... I explained that's not a problem as my girlfriend watches the odd soap when she's here and they're terrestrial channels (ie. free).
I kept saying that I want to save £240 a year and I've no interest in telly any more.. it's mindless and dull. He then went on to explain how he likes to relax with a few hours... doesn't watch it much but it's nice to have it there with all of Sky's exciting progra..... Thanks but no thanks!
I asked him if cancellations are unusual and he said that normally people only cancel when they're going abroad or their decoder has packed up. But, no, they don't just cancel like this. I explained I'd had an epiphany and no longer need television to fill my life.... to be blunt, there's far better things to do than be slumped infront of a television all night. He didn't ask any further questions or try to convince me of the error of my ways, thanked me for my call and advised a letter will be in the post. I expect I'll be contacted by a "customer quality control executive" in the near future to convince me I've made a mistake.
bizarrely, I've started staring vacantly at the blank tv screen again in some kind of day dream until I snap out of it and realise what I'm doing. It's tricky to beat some habits but on this occasion the problem is solved, I've just spent 3 hours a the pub with some friends. Much better than a night with the telly.
posted by Alan at
7:49 pm
|
1 comments
